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You Cannot Automate What You Haven’t Defined
Executive Summary Why this matters: AI automates or augments processes. But many organisations have never documented their processes. They exist in practice but not on paper. What to know: Process clarity means knowing: What are the steps? What are the inputs and outputs? What are the exceptions? If you cannot explain it to a new…
Category: Case Studies
Real-world examples and case studies of AI use across African organisations and contexts. These posts focus on what actually worked, what didn’t, and the practical lessons leaders can apply when considering AI adoption in their own organisations.