Tag: AI at Work

  • You Cannot Automate What You Haven’t Defined

    You Cannot Automate What You Haven’t Defined

    Executive Summary Why this matters: AI automates or augments processes. But many organisations have never documented their processes. They exist in practice but not on paper. What to know: Process clarity means knowing: What are the steps? What are the inputs and outputs? What are the exceptions? If you cannot explain it to a new…